The data collection is performed mainly on mPAYvn App, including: email, phone, login ID, encrypted login password, customer (member) address. This is the mandatory information that mPAYvn App requires members to provide when registering for the service and for mPAYvn App to contact for confirmation when customers register to use the service on mPAYvn App to ensure benefits for users.
In addition, mPAYvn application can collect data including type of devices that mPAY application is installed, device location and information of user’s behaviors and actions on the application.
During the payment transaction on mPAYvn App, we only store detailed information about paid orders of members; information about members’ bank account will not be kept.
service under their username, password and mailbox. In addition, the member is responsible for timely notification to the mPAYvn App Management Board about unauthorized use, abuse, security breach, retention of third party’s name and password to take appropriate solutions.
OnePAY uses information provided by users to:
The personal data of customers will be stored until there is a cancel request or customers log in and delete themselves. If not, in any cases, the customers’ personal information will be kept confidentially on the server of mPAYvn App.
Management Board of mPAYvn App and department related to the support and user’s contract.
- In case of legal requirements: The company is responsible for providing personal information of customers when requested by the Judiciary, including: Procuracy, Court, Police investigating law violation of the customer. Besides, no one has the right to infringe on the personal information of the customer.
ONEPAY ONLINE SERVICE AND COMMERCIAL JOINT STOCK COMPANY
5th floor, BIDV Tower, No 194 Tran Quang Khai St, Hoan Kiem, Ha Noi
Email: support@onepay.vn
For questions about the collection and processing of information related to individual consumers, customers can contact:
- Customer support: +84 24 3936 6668
- Personal information of mPAYvn’s users are committed to absolute confidentiality in accordance with the policy of protecting personal information of the Company. The collection and use of user information shall be made only with the consent of the customer, except as otherwise provided by law.
- Do not use, transfer, distribute or disclose to third parties any personal information without the consent of the customer.
- In case, the information server is hacked resulting in loss of personal data, mPAYvn App is responsible for reporting the case to investigating authorities for timely processing and will notify the user.
- Guarantee absolute confidentiality of user’s online transaction information, including billing information, digitized voucher data in the data center safety level 1 of the mPAYvn App.
- mPAYvn App management requires individuals to be Member when register / purchase, must provide relevant personal information such as: Full name, contact address, email, account number, payment card number ... and be responsible for the legality of provided information. The management of mPAYvn App is not responsible nor does it solve any complaints related to the member's interests if it considers that user’s personal information when register are incorrect.
When customer’s information is used for inappropriate purpose, customer can send related information, evidence to the adress below:
ONEPAY ONLINE SERVICE AND COMMERCIAL JOINT STOCK COMPANY
5th floor, BIDV Tower, No 194 Tran Quang Khai St, Hoan Kiem, Ha Noi
Email: risk@onepay.vn
Email: +84 24 3936 6668
Within 10 workings day since receiving member’s complain, the related deparment/unit has responsible for finding out the cause of the complaint and the solution. It depends on each case’s nature for the responsible departmnet/unit to have the specific solutions.
If the agreement is still unable to resolve the member's complaint, either party will have the right to request the competent legal authority to intervene in order to ensure the legitimate interests of the parties.